Lead and execute high-impact initiatives, demonstrating structured problem-solving that generates $60M in value for key customers and $18M in ARR.
Analyze complex operational data to drive 5% improvement across all key metrics.
Develop Python automation solutions, improving operational efficiency by 70%, and enabling teams to focus on strategic initiatives.
Build and maintain comprehensive Excel dashboards, delivering data-driven insights for strategic decision-making and program optimization.
Collaborate with product, engineering, and data science teams, to create innovative solutions that enhance customer experience and operational effectiveness.
Business Analyst
XSELL Technologies May 2021 - August 2023
Increased customer gross sales by 13% in the first quarter by leveraging data-driven insights and optimizing customer engagement strategies.
Identified trends across multiple complex data sets, resulting in a 10% improvement on average across four primary customer KPIs.
Conducted and led presentations on in-depth data analysis, providing actionable insights to improve customer program performance.
Oversaw on-site visits, ensuring AI software’s optimal functionality while proactively addressing client concerns.
Sr. Data Annotator
XSELL Technologies January 2020 - May 2021
Managed a team of 10-15 analysts, overseeing day-to-day operations and maintaining quality assurance.
Assigned upcoming projects to direct reports while collaborating cross-functionally to ensure timely completion.
Assisted management in securing necessary resources, conducting interviews for prospective hires, and providing feedback to the hiring committee.